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Question of The Day: New Stop & Shop Layout

Can you navigate it?

 has a new layout. Many of the items that were once reliably in one aisle are now in another – all except for the meat and poultry, ice cream and frozen foods. 

Which leads to the question. If you shop at Stop & Shop, how do you like the new layout? Are you able to find what you need? Or do you find yourself constantly asking the staff for assistance? Does the store seem more expansive? Are you finding that the store has a bigger selection?

Dan May 11, 2012 at 11:31 AM
I find the increase of self service checkout stations interesting. Let the customers check themselves out, save the store money and put a person or two out of work! No thank you!
Jeanmarie May 11, 2012 at 11:52 AM
I complained for weeks to shop and shop. Both to corporate and to the reginonal managers. Well they ended up giving me a gift card for my troubles. Not so bad now
Nassau Taxpayer May 11, 2012 at 12:22 PM
More expansive? Not really. More expensive? Definitely. And watch the self-checkout pricing errors (when the scanners work at all). The errors rarely break your way, which makes it even more expensive.
Nancy May 11, 2012 at 12:44 PM
I was almost ready to give up on Stop & Shop before the work began, because the shelves were so bare. Then someone explained to me about the renovation. (I guess they were allowing inventory to get low on purpose.) I stayed away for a couple of weeks, but I've been back twice in the last 2 weeks. The first time was brutal: nothing was where I remembered it, and everyone was walking around in a state of confusion. This week, however, was better. The store is looking good (the new product signs above the aisles are particularly attractive.) And the selection has DEFINITELY been expanded. I had noticed that the selection of products had declined over the past couple of years (which led me to spend more time and money at North Shore Farms and King Kullen), and now I'm seeing favorite old products back again, as well as new ones I'd never even seen there before. And the fresh fish service counter is back! Hooray! (Now, if only they'd bring back in-store ground beef and Kashi "Cocoa Beach" cereal...)
Dawn Andrew May 11, 2012 at 01:40 PM
I have never been a fan of stop and shop and avoid it when I can. I love the smaller, more local stores and only go there in an emergency. I think they should give you a discount for self checkout. I do like some of the managers though, they are very helpful.
Tom Colligan May 11, 2012 at 02:11 PM
still need a tour guide to find items I wish they would staff the info desk in the middle of the store
Kenn May 11, 2012 at 04:30 PM
Stop N Shop is a good place -- I even use the gas discount at Shell. Yet, I prefer King Kullen's smaller setup. Usually, I follow the sale prices -- hate to be so shallow and without commitment, but, bottom line, money talks!
Linda Cummings May 11, 2012 at 04:32 PM
Glad for the new seafood section but having trouble finding favorite items. Have to relearn the store but overall is looks good.
Donald Hecht May 11, 2012 at 05:19 PM
I hope they install price code readers in each aisle. It's sometimes impossible to determine what a price is. The result is that I often discard something at the checkout when I find out what the price is.
Lisa Patterson Lay May 11, 2012 at 10:07 PM
Some re-locating seems efficient. Other item locations seem random and make no sense to me. Ah well, I'm sure I will get used to it. But I have noticed a general raise in prices. Hating that part of it!
Cindy Pfister May 11, 2012 at 10:09 PM
Give me some roller skates
George Mulligan May 12, 2012 at 01:24 AM
I prefer shopping at King Kullen. I know the layout and the people that work there are very friendly.
David May 12, 2012 at 04:37 AM
What aggravated me most was that they did the work DURING SHOPPING HOURS!!! The aisles are too small to begin with. Taking away space was silly. I saw an entire grocery store get completely renovated in one week. All the work was done after hours. I'd love a poll to be conducted to see how many shoppers they lost. I love the cashiers and lower-tier managers. The yellow shirts. The guys in cheap dress shirts and ties are impossibly ignorant and, in one instance, even rude. Apparently, they're putting in a butcher's counter. It's smaller than every single deli I've ever been to, but I suppose it's a step up from a red phone. Lastly, was is restock done during business hours? I understand limited shelving, good sales, and high demand mean some restocking must be done during the day. But when I can't get my cart down an aisle because of pallets littering the walkway, it's time to consider allowing more stock people to work nights. I try to avoid Stop N Shop, but sometimes it's too convenient. I now step down from my soapbox.
Gail May 12, 2012 at 12:54 PM
I find the fruit/vegetable section to be poor quality. The floor is always dirty. I was very upset when they were moving and saw all of the fresh fruits in dirty shopping carts. The olive bar is low, at children's level, in wide open containers. It looks like gum balls/candy and I can only imagine how many children stick their dirty hands in there. I spoke to the manager about this concern. They did not change it. I have been buying less and less fresh foods at Stop and Shop and going to King Kullen more often.
Cindy Pfister May 12, 2012 at 06:37 PM
I shop mostly PEAPOD and love it CINDY
Kerry Ferrara May 13, 2012 at 01:13 PM
Don't like it...actually left the store after 15 minutes and not finding anything I needed. I also think there should be a discount at the self checkout. I will probably try once more when i have an hour or so to kill.
Nassau Taxpayer May 14, 2012 at 01:41 AM
Confirmed: the prices are WAY up. (Assuming you can find anything you need.)
Ed Shendell May 17, 2012 at 06:26 PM
Grocery stores reorganize every few years just to make things seem new. Also, to confuse you and get you to go through every aisle until you re-learn the store. You will usually buy a few more things when forced to browse instead of going in focused.

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