MTA: Overall LIRR Customer Satisfaction at 84 Percent

Things are running fairly smoothy on the Long Island Railroad, according to findings announced Tuesday regarding the MTA's latest customer satisfaction survey. 

According to the MTA, overall satisfaction of Long Island Rail Road customers was at 84 percent, down two percentage points from the prior year.

Enhancement of service on several key branches including Port Washington and Ronkonkoma is expected to improve customer satisfaction in the coming months, according to the MTA.

“The LIRR is always working to improve the customer experience, including recent service enhancements like restoring half hourly weekend service on the Port Washington Branch," said LIRR President Helena E. Williams.

In addition, the MTA says it will work to improve customer communication by adding customer service ambassadors armed with smart phones and iPads to better assist customers face to face with their questions at Penn Station, Jamaica and Atlantic Terminal.

New LIRR app for smart phones that will put train time, fare and service information at our customer’s fingertips are also planned. 

The changes should come with a cost as customers are expected to pay the most ever over the next two years.

Do you agree with the survey? What are your thoughts regarding LIRR service?